Telmex: Users are reporting Internet service failures

Many netizens denounced first drop in Internet service Mexico Phones (Telmex) for 2022, in the morning on the afternoon of January 5.

“Damn Telmex is always the same with you, but if you are good at charging,” “and I turn off the cell phone and all the equipment… until I enter TW and see it’s Telmex,” “Telmex must be without a doubt, the Mexican brand with the worst Products and Customer Service,” were some of the comments that conquered social platforms.

According to the report in Twitter from the podium Downdetector Mexico, user reports indicate that the failures began to appear from 12:01 hours This Wednesday.

However, the first Nine records Sent directly to your Web page They started at 11:36 am. The number that grew exponentially at 11:51, when they already had 588 reports; At 12:06 with 2,705 And it’s 12:21 with 4,429.

He also explained that the file 97% of reported problems with regard to the Internet, while 2% Reporting a power outage and 1% Location.

So far, the company has not issued any statement in this regard, but the testimonies indicate that the problem will be presented to national level, Mainly in the central region entities such as Mexico City (CDMX), State of Mexico (Edomex) and Queretaro.

Other entities that have also recorded breaks – judging by what has been said in social networks – are Tabasco, Nuevo Leon, Colima, Jalisco s Veracruz.

The only responses obtained are through the account @TELMEX solves in a TwitterHowever, interest has been limited to “reviewing information” or “passing reports to directed areas”; Nothing concrete.

“real time We are experiencing service failure In your area, our technicians are already working on it as soon as possible, we apologize and appreciate your understanding,” is the message that began to be released minutes after the outcry of criticism.

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