Laurence Malcom
The modern office has changed drastically in the past year, and companies have had to adopt quickly to maintain productivity and corporate communication. Employees are no longer confined to their desks at work – they collaborate across multiple devices and locations, and keeping everyone connected in a secure and efficient manner is proving to be a challenge for many businesses.
For example, many organizations—up to 76 percent, according to MZA—still rely on standard workplace PBX phone systems for communication. In a world where employees want – and even need – to work from anywhere, this kind of technology just doesn’t do the trick. Additionally, these legacy systems lack integration with modern applications and software, creating a silo around communications.
Avaya Spaces is here to fill that gap – to help companies break through the boundaries of traditional PBX communications without having to copy and replace existing technology.
Avaya Spaces can directly connect your organization’s existing telephony communications with advanced web-based collaboration without any business disruption. Video meetings, continuous chat, file sharing, and task management from the cloud with connectivity from local telephony are combined into a single browser experience with everything in one place for users.
Built with a core communications platform as a service (CPaaS) design for unlimited integration with the business applications and tools you already use, Avaya Spaces makes employee experience easy, no matter where people work.
Anthony Bartolo, Avaya Executive Vice President and Chief Product Officer, emphasized upon the launch of these capabilities that Avaya Spaces is designed to keep pace with changing times for companies, allowing them to collaborate with both customers and employees in the most efficient way.
“Businesses are adapting and scaling faster to meet the needs of the experience economy by shifting from monolithic software to more flexible, service-based applications, and Avaya Spaces uniquely enables this leap forward. Avaya Spaces users also benefit from some of the most advanced, built-in AI systems Cloud plus clientless architecture for an exceptional and easy-to-use experience.”
With a CPaaS architecture, Avaya Spaces enables customers to extend an already robust application to build communications and collaboration solutions to fit precise, customized workflows or vertical use cases.
For John Valencia, President and CEO, Toolwire, these improvements to Avaya Spaces could not have come at a better time. “The past year has demonstrated the need for better distance learning solutions, and Toolwire is creating new and more powerful tools for our customers — thanks to Avaya,” he said.
“With the CPaaS architecture, Avaya Spaces is a massive collaboration platform for us to build on, enabling us to provide universities and businesses of any size with the collaboration capabilities they require to create breakthrough experiences and achieve the required level of digital transformation – one learner at a time.”
And because Avaya Spaces is built on an open platform, the most advanced scenarios can be easily connected, including CRM integration, customer support, RPA (Robotic Process Automation), and productivity. These are just some examples of how Avaya Spaces can lead your digital transformation journey forward – it all starts with a simple improvement of your existing PBX system.
Are you ready to change the way you work and communicate? Start with a 60-day, no-obligation trial and see how Avaya Spaces can change the way you host your meetings.
