This is how BBVA will compensate its customers after the September 12th failure

BBVA Mexico It will provide compensation to its customers after provided by your service Sunday 12 September.

“On Sunday, September 12, we had an extraordinary time of outage. For us, the most important thing is our customers. We sincerely apologize for what happened”Mention the bank through a statement.

As compensation, everything Purchases made with BBVA credit or debit cards This Sunday, September 19, 2021, they will give a benefit.

When purchasing with a physical credit card Double points will be accumulated On all purchases made on Sunday, while on purchases with a digital credit card, three points will be accumulated.

Points accrual will be applied to purchases of one exhibition and purchases for months without interest.

Using a physical debit card, Customers will receive a 1 percent bonus on all purchases; Whereas with a digital debit card, you will get a 2 percent bonus.

Accumulation of double or triple points Applicable to both purchases in one fair and purchases for months without interest.

BBVA Azul, Educación, Rayados, Oro, IPN, Afinidad UNAM, Platinum, Infinite, Vive and Crea participating in the BBVA Points Program.

Express Debit Cards, BBVA Debit, UBER Driver Partner, UBER Digital Driver Partner, VIP Debit, Gold Debit, Digital Debit and Affluent Digital Debit participate.

BBVA Bonus Points for Credit Cards and The debit card reward will appear on Saturday 25th September. For purchases on and, interest will appear four weeks after purchase.

BBVA Mexico requested that special attention be paid to the following points:

  • It is not necessary to register for benefits.
  • They will not contact customers or request information by any means.
  • Do not give confidential information.
  • Card verification code and passwords are confidential.
  • This information will not be requested for any reason.
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With information from López-Dóriga Digital


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