team inside Tesla EnergyThe company’s solar energy division Elon Musk, Tesla, He is dedicated full time to researching criticism and complaints from users on the internet.
report from from the inside It is noted that no less than 20 employees are dedicated to seeking complaints from customers Tesla And online review sites, in addition to trying to help them, ask them to remove their posts.
Similarly, there are 9 other people dedicated exclusively to researching posts against the company’s CEO, the eccentric Elon Musk.
This is consistent with that job advertisement Tesla Energy Posted in January for “Customer Service Specialist”: Ad said applicants will tackle “social media escalation” targeting musk.
Report Tesla on social media
The source of the article is a former employee who did not ask to be identified and, in the middle of his report, also noted that “posting on social media has sometimes been a faster way for customers to get the company to address complaints rather than turning to customer service.”
client Tesla Energy Who requested anonymity, told Insider that they received this exact advice from their assigned project manager when they had problems with their sunroof nodes.
“She asked me to go online and file a complaint… on Twitter or Facebook, because she said the only thing this company hears about is social media feeling,” the customer said.
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